Academic Administration and Services Department (AASD)

How do I download Lockdown Browser?

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Respondus FAQ

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I just finished do the test for course XXX, I did the last question on time. Then the page just went off and stopped. Is all my answers save automatically?

The answered questions in general are automatically saved in a certain time interval and when you are progressing to the next question (please try run with your instructor/lecturer). However, please be careful, when you are answering in a spreadsheet your answer will only be saved in the spreadsheet when you hit the yellow box 'CLICK HERE TO SAVE YOUR WORK'.

If i need more informations regarding system support, where should I refer to?

If you are facing problems to start the quiz, please inform your lecturer so that your lecturer aware of the problem and suggest alternatives.
Please also raise ticket to Respondus by clicking the link here:
https://support.respondus.com/support/index.php?/Default Tickets/Submit/RenderForm/2.

If there are any issues on Respondus, whom I should refer to?

You are encouraged to also try looks for solutions from Respondus support, simply use keywords your issue followed by &"...... Respondus Lockdownbrowser"
There are plenty of resources available at the Respondus support website.
Example of help support:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/89

I have several doubts regarding the spectrum exam, which is the Respondus system.
May I know what should I do if it keeps loading but I'm halfway to answering the
question?

Based on Respondus, "This commonly due to a dialog box from other applications running in the background appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked"
Other than that, this issue might be due to problem with internet connectivity.

Solution:
Try close the lockdown browser, provide your reason if there is a pop-up window as shown below.

If your system freezes, you have to restart your computer by holding down the power button for 5 to 20 second.
Before retaking the exam via spectrum exam, please ensure that you close all unnecessary programs and background processes including those detected every time when you start the lockdown browser.
Related references:

https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/155/25/lock down-browser-froze-during-a-test-and-i-cannot-exit

https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/225/0/you- must-close-the-following-program-before-starting-the-browser-why-does-this-occur

https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/99/25/when-i-start-respondus-lockdown-browser-a-warning-message-states-you-must-close-the-following-program-before-starting-the-browser-why-does-this-occur

If you are not able to retake the exam in the spectrum exam, please immediately contact the person in charge of your exam.
Maybe the Exam section could provide additional info on this

If I want to exit the lockdown browser in order to reconnect my wifi, is that my questions that already answered will all be disappeared? Or the answers will automatically be saved?

The answered questions in general are automatically saved in a certain time interval and when you are progressing to the next question (please try run with your instructor/lecturer).
However, please be careful, when you are answering in a spreadsheet your answer will only be saved in the spreadsheet when you hit the yellow box "CLICK HERE TO SAVE YOUR WORK".

Is it possible for us to create a new tab in that system in the middle of an exam? FYI, my lecturer told us that we have to do online searching for the particular stock information, doctor said the system does, but she don’t know how it's going on

When taking an online exam with the lockdown browser, you are not able to access Microsoft Word and other programs, however you may access a spreadsheet if it is provided by your instructor.

ANSWERING WITHIN SPREADSHEET:

If your instructor/lecturer provides a link to a spreadsheet, the sheet will be opened in a new tab within the lockdown browser.
Ensure to hit the yellow box area to save your work provided within the spreadsheet.

The answer will be saved in Respondus server, if you try to reopen the question again (under the same attempt session) you will be assigned to the same link. The link will be copied to your clipboard every time you hit the yellow box. This link must be pasted into the TEXTBOX answer in the main question.

Related Link:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/233/ 19/can-spreadsheets-be-used-with-lockdown-browser

I found that when i click on the file, it is literally not the same as the actual one, seems like the function is totally different?

It is not exactly excel but most of the available functions are quite similar to that of excel. Please do try-run with your instructor and ensure the required functions are there.

Related link:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/233/ 19/can-spreadsheets-be-used-with-lockdown-browser

I did not manage to pass the webcam test and cannot proceed to do the exam

Students should test their webcam if it is fully functioning before taking the proctored exam. Check the lighting as this is the common factor of not passing the webcam test. Webcam test needs certain ranges of internet bandwidth status. If the issue is with the internet, then the student should receive internet bandwidth message on the screen and sometimes the screen is frozen. Yet, this does not seem to be the issue here, it’s probably the webcam itself or the environment issue.

I lost internet connection in the middle of the exam

Quit the browser and reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.

I cannot do the subjective question, pc hang, lost internet connection, cannot get out of lockdown browser

Please inform your lecturer to allow you to write down the solutions on papers so they can be converted as a file (use free online combine pdf apps) and uploaded to the Spectrum from mobile phone.
Otherwise quit the browser and reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.

I cannot get out of lockdown browser until expiry time of exam

If the exam submission is successful, can quit lockdown browser with escape button or by restarting the computer. Else, student can wait till the exam expiry time.

While answering the questions, then lost internet connection, forced to remain in lockdown browser mode until expiry time of exam

Quit the browser or reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.

During subjective question, screen froze, cannot save, then time’s up.

Quit the browser or reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.

I cannot submit answers, although finish a few minutes before expiry.

Student has internet disconnection and does not realize it. You may request your lecturer to allow an additional time such as 15 minutes to upload file so student will be forced to stop writing the solution and he/she will notice the internet disconnection and reattempt the exam to upload the solution. Alternatively, ask permission from your lecturer to submit using Microsoft form in Teams etc

When using excel, have to go back and forth to the question, and to the excel page. Loading takes time and high risk of screen freezing.

When using excel link, save answers on excel sheet, but cannot paste it back to the response box in the question!

The solution should be submitted directly using the excel online because Lockdown browser won’t allow pasting activities. Only typing in or upload the file.

FAQ Examination