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The answered questions in general are automatically saved in a certain time interval and when you are progressing to the next question (please try run with your instructor/lecturer). However, please be careful, when you are answering in a spreadsheet your answer will only be saved in the spreadsheet when you hit the yellow box 'CLICK HERE TO SAVE YOUR WORK'.
If you are facing problems to start the quiz, please inform your lecturer so that your lecturer aware of the problem and suggest alternatives.
Please also raise ticket to Respondus by clicking the link here:
https://support.respondus.com/support/index.php?/Default Tickets/Submit/RenderForm/2.
You are encouraged to also try looks for solutions from Respondus support, simply use keywords your issue followed by &"...... Respondus Lockdownbrowser"
There are plenty of resources available at the Respondus support website.
Example of help support:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/89
Based on Respondus, "This commonly due to a dialog box from other applications running in the background appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked"
Other than that, this issue might be due to problem with internet connectivity.
Solution:
Try close the lockdown browser, provide your reason if there is a pop-up window as shown below.
If your system freezes, you have to restart your computer by holding down the power button for 5 to 20 second.
Before retaking the exam via spectrum exam, please ensure that you close all unnecessary programs and background processes including those detected every time when you start the lockdown browser.
Related references:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/155/25/lock down-browser-froze-during-a-test-and-i-cannot-exit
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/225/0/you- must-close-the-following-program-before-starting-the-browser-why-does-this-occur
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/99/25/when-i-start-respondus-lockdown-browser-a-warning-message-states-you-must-close-the-following-program-before-starting-the-browser-why-does-this-occur
If you are not able to retake the exam in the spectrum exam, please immediately contact the person in charge of your exam.
Maybe the Exam section could provide additional info on this
The answered questions in general are automatically saved in a certain time interval and when you are progressing to the next question (please try run with your instructor/lecturer).
However, please be careful, when you are answering in a spreadsheet your answer will only be saved in the spreadsheet when you hit the yellow box "CLICK HERE TO SAVE YOUR WORK".
When taking an online exam with the lockdown browser, you are not able to access Microsoft Word and other programs, however you may access a spreadsheet if it is provided by your instructor.
ANSWERING WITHIN SPREADSHEET:
If your instructor/lecturer provides a link to a spreadsheet, the sheet will be opened in a new tab within the lockdown browser.
Ensure to hit the yellow box area to save your work provided within the spreadsheet.
The answer will be saved in Respondus server, if you try to reopen the question again (under the same attempt session) you will be assigned to the same link. The link will be copied to your clipboard every time you hit the yellow box. This link must be pasted into the TEXTBOX answer in the main question.
Related Link:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/233/ 19/can-spreadsheets-be-used-with-lockdown-browser
It is not exactly excel but most of the available functions are quite similar to that of excel. Please do try-run with your instructor and ensure the required functions are there.
Related link:
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/233/ 19/can-spreadsheets-be-used-with-lockdown-browser
Students should test their webcam if it is fully functioning before taking the proctored exam. Check the lighting as this is the common factor of not passing the webcam test. Webcam test needs certain ranges of internet bandwidth status. If the issue is with the internet, then the student should receive internet bandwidth message on the screen and sometimes the screen is frozen. Yet, this does not seem to be the issue here, it’s probably the webcam itself or the environment issue.
Quit the browser and reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.
Please inform your lecturer to allow you to write down the solutions on papers so they can be converted as a file (use free online combine pdf apps) and uploaded to the Spectrum from mobile phone.
Otherwise quit the browser and reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.
If the exam submission is successful, can quit lockdown browser with escape button or by restarting the computer. Else, student can wait till the exam expiry time.
Quit the browser or reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.
Quit the browser or reattempt the exam. You may request your lecturer to allow multiple attempts of the exam.
Student has internet disconnection and does not realize it. You may request your lecturer to allow an additional time such as 15 minutes to upload file so student will be forced to stop writing the solution and he/she will notice the internet disconnection and reattempt the exam to upload the solution. Alternatively, ask permission from your lecturer to submit using Microsoft form in Teams etc
Student has internet disconnection and does not realize it. You may request your lecturer to allow an additional time such as 15 minutes to upload file so student will be forced to stop writing the solution and he/she will notice the internet disconnection and reattempt the exam to upload the solution. Alternatively, ask permission from your lecturer to submit using Microsoft form in Teams etc
The solution should be submitted directly using the excel online because Lockdown browser won’t allow pasting activities. Only typing in or upload the file.
Last Update: 25/05/2022